Cosmetic Dermatology
Policies & Procedures
Cosmetic dermatology (or aesthetic medicine) is a specialised field of dermatology that focuses on improving the skin on the face and neck for cosmetic purposes rather than for treating a medical condition.
Consultation
An aesthetic consultation at Luma Dermatology is a personalized experience designed to assess your unique cosmetic concerns, goals, and preferences. During this session, you will meet with one of our skilled cosmetic dermatologists, who will take time to listen to your goals and evaluate your skin. This thorough consultation includes a detailed assessment of factors such as skin type, texture, tone, and any areas of concern.
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Based on this evaluation, our expert will recommend customized treatments using neuromodulators, dermal fillers, and medical-grade chemical peels to address your specific needs. We will discuss all options in detail, explaining the benefits, potential risks, and expected outcomes. You’ll also receive guidance on pre- and post-treatment care to ensure optimal results.
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This consultation is the first step in building a trusted relationship, ensuring your aesthetic journey is guided by professional expertise and a shared commitment to helping you achieve your beauty goals with clarity and confidence.
DEPOSITS/CONSULTATION:
Cosmetic Consultations will require a $150 deposit to be paid at the time of scheduling. This deposit secures your appointment.
While we strive to provide same-day treatments when possible, we cannot guarantee treatment will be performed on the same day as your consultation. If you schedule a service within 30 days of your consultation, $100 of your consultation deposit will be applied toward the cost of your treatment.
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LATE ARRIVALS
Please arrive 15 minutes before your scheduled appointment time. If you arrive late, same-day treatment may not be possible. To ensure you receive the full benefit of your consultation and treatments, please be on time.
​CANCELLATIONS/RESCHEDULING
We understand sometimes schedule adjustments are necessary. Therefore, we request 48 hours notice prior to your scheduled appointment time for cancellations or rescheduling of appointments; 48 hours notice is required to cancel or reschedule. Notifications regarding cancellations or requests to reschedule must be made via phone call during business hours. If calling outside business hours, you may leave a voicemail, provided it is at least 48 hours before your scheduled appointment.
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ONE-TIME TRANSFER
Each deposit can be transferred once. Subsequent rescheduling requests will require a new deposit.
Please note: Deposits serve to secure your appointment slot, and late cancellations or rescheduling requests within 48 hours prevent us from accommodating other patients. As a result, deposits will be forfeited if proper notice is not given. A new deposit will be required for rescheduling.
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SICK OR FEELING UNWELL
If you are sick or under the weather, please let us know so we can reschedule your appointment. Getting a service while sick is not recommended and in some cases can make you feel worse.
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Exceptions to the cancellation and refund policy may be considered in the case of emergencies. Please contact us as soon as possible if you encounter unforeseen circumstances preventing your attendance.
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PAYMENT POLICY
A valid credit card number is required at the time of booking to secure the deposit. Full payment is due at time of service. If you choose to use an alternate form of payment at the time of your appointment, you may do so. We accept cash, Visa, MasterCard, American Express, and Discover cards.
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PRICES AND SERVICES
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.
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REFUNDS
Payments for rendered facial treatments and cosmetic treatments are non-refundable. Once services are provided, payment for those services is considered final.
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We are committed to ensuring your complete satisfaction with our services. If you have any issues or concerns regarding a cosmetic service you have received, please notify us within 72 hours of your completed treatment date. Concerns about completed treatments should be communicated via email to info@lumadermatology.com within the 72-hour notification window. We will make every effort to address and resolve any concerns raised within the specified notification window. Your satisfaction is our priority, and we appreciate your open communication.
CHILDREN & VISITORS ACCOMPANYING THE CLIENT
For the safety of all patients and to maintain a professional treatment environment, children cannot be accommodated in treatment rooms. Visitors may be allowed in the treatment room on a case-by-case basis, at the discretion of the provider. We kindly ask that all non-essential guests remain in the waiting area to ensure a smooth and focused treatment experience.
AGE REQUIREMENTS
Per Florida Board of Medicine regulations, patients must be at least 18 years old to receive neuromodulators (such as Botox, Dysport, and Daxxify) or dermal fillers (such as Restylane products). These are medical procedures requiring informed consent from a legal adult and cannot be administered to minors, even with parental consent.
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REVISION NOTIFICATIONS
These policies are subject to periodic review and may be revised. Any updates will be communicated via our website, and the revised policy will be effective immediately upon publication.